Calling cards are a prepaid method of making a long distance (domestic or international) call. By using a calling card you save money on your long-distance phone bill. There are no monthly bills, and no detailed statements. Rather, you simply pay for the calling time in advance and your prepaid balance is reduced as you make your calls.

The card comes with local access number, toll free access number and a PIN number. All you have to do is dial the access number and follow the prompt. You will be asked to enter your PIN number and you will get a recording telling you the balance on your card, after that you will be asked to enter your destination number, if you are calling in North America, dial 1+ area code + phone number, for overseas calls dial 011+ country code + phone number. After dialing the destination number you will get the prompt telling you how many minutes you will be able to speak to your destination.

There are many reasons why you should use calling cards. Here are a few:

1. They are often much cheaper than long distance providers.
2. They are cheaper than your local phone company.
3. They are cheaper than collect calls and operator assisted calls.
4. You can budget your long distance calling costs.
5. You can bypass hotel and educational institution systems with the resultant savings. (Dialing calling card toll free access numbers allows you to bypass the system.)
6. There are no monthly bills, and no detailed statements. Rather, you simply pay for the calling time in advance and reduce the prepaid balance as you make calls.

Yes! All of our purchasing pages reside on a secure server so you should feel at ease to purchase any card, anytime!

No! The Setaia Affinity Phone Card has no connection fees, no maintenance fees, no monthly fees, and no hidden fees of any kind. There are no setup fees or taxes that will diminish your minutes.

No! There is no need to change your current long distance provider. The Setaia Affinity Phone Card is a prepaid rechargeable phone card accessible from over 50 countries. Once you sign up we will provide you with a toll-free access number that you can dial whenever you want to use our service.

No. You do not require a special phone or additional equipment of any kind. As long as the phone you are using has Touch Tone service, you are ready to use your account.

No. With Setaia there are never any long-term commitments or contracts. The My-Comm-Card is a pre-paid service that can be cancelled any time.

If you are a new customer, create your account by CLICKING HERE. After you complete the registration form we will process your order and email your calling instructions in 30 minutes or less.

You can change your account information by emailing support@my-comm-card.com or by calling customer service at 1-866-909-6624.

You will need to enter your e-mail address in the FORGOT PASSWORD page and we will send you an e-mail message containing your password and/or username.

You should receive your confirmation e-mail in less then 30 minutes. Remember: Your confirmation e-mail will only be sent to the e-mail address that you registered with us.
If you don't get your confirmation e-mail within 30 minutes after registration, please email support@my-comm-card or call Customer Support at 1-866-909-6624.

The Primary Phone Number is the main phone number that you wish your account to be identified with (also referred to as Account Number). We recommend that you activate the phone number that you use most often, and that you will most easily remember, as your primary phone number. The primary phone number will also be used to retrieve your account information online and when making deposits to your account.

To change your primary phone number, please email support@my-comm-card or call Customer Support at 1-866-909-6624.

Your PIN number is always posted on your “Account Info” page. If you are not able to access this page, then you can call our Customer Support line at 1-866-909-6624 and we will provide your PIN over the phone or you can retrieve it by emailing us at support@my-comm-card.com.

Your account can be recharged at anytime by going to your "ACCOUNT INFO" page. On this page (near bottom), simply input the amount you wish to recharge your account in the drop down menu ($10, $20, or $50) and click “Buy Now”. A new window will appear and you will be prompted to enter your Credit Card information. Once completed and approved your order will be processed.

You can see your entire calling history by logging into your account and clicking on "CALL HISTORY".

Please email your request to support@my-comm-card.com, indicating your email address and the reason for the refund. You will be refunded within 48 business hours.

For security reasons, we may contact you to verify your phone number. This process is required only on your first purchase. All future purchases will be INSTANTLY applied to your account. If you are physically at a phone number other than the one you provided us, please contact us at support@my-comm-card.com or call our customer support team at 1-866-909-6624.

Your account balance will not expire.

Click Here to visit our rates page, select the country you are calling from and the country you are calling to then press the go button.

No.

No, the rate is the same as calling from a land line. For additional air time usage and roaming charges please contact your cell phone provider.

If you are calling to a cell phone, the rate and number of minutes advertised may be different. The rates to cell phones are higher then land line rates. The rate to cell phones in an international country is approximately 2.5 times higher than the land line rate.

If you register as a Canadian resident, you will be charged in CAD. If you register as a U.S. resident you will be charged in USD.

Click Here to visit our access numbers page, you will be provided with a complete list of countries that we have access from.

The my-comm-card is a prepaid phone card. You can add money in increments of $10, $20, $30, $40, and $50 to your account. Once you finish making a call, we will deduct the number of minutes you have used multiplied by the rate per minute for that specific destination (based on one minute rounding). The math is simple. Let's say, you make a 10-minute call from Canada to the U.K you will be billed 33 cents for the call (10 x 3.3). There are no hidden fees whatsoever!

We have a one minute rounding policy. If you make a call for 2 minutes and 50 seconds we will charge you for 3 minutes.

No, the my-comm-card is a prepaid service. You will pay in advance so you will never receive a bill. If you would like to see your calling history and detail records, log into your account and go to “Call History”.

For instructions on how to make a call please visit our instructions page.

You can see your current account balance by logging into your account online and going to “Account Info”. Here you will see your account balance as well as your PIN number. To purchase additional minutes, simply input the amount you wish to recharge your account in the drop down menu ($10, $20, or $50) and click “Buy Now”. You can also be notified of your current balance by using your access and PIN number from any phone line. Also after you enter your destination number you will be prompted of the number of minutes you have left for that particular destination.

No. You can give your PIN number to any one to use your card but two people can not make a call at the same time.

Yes you can, and the rate is the same as calling from a land line. For additional air time usage and roaming charges please contact your cell phone provider.

No, you cannot make three way calls using a My-Comm-Card.

Please try dialing the toll free access number again. If this persists, call my-comm-card customer support at 1-866-909-6624.

For calls within U.S. & Canada or from any country to U.S or Canada: Dial 1 + Area Code + Phone Number. For international countries: Dial 011 + Country Code + Phone Number

Yes, you can FAX documents using your My-Comm-Card. The dialing process is exactly the same as if you were making a regular call.

Please hang up and try your call again. If you have lost minutes please call my-comm-card customer support at 1-866-909-6624. Customer support has complete jurisdiction on whether to credit or add lost minutes to your calling card. When calling customer support, provide them with your pin number and your toll free access number. Customer support will look up your pin and be able to see your call history. Customer support will see that you have lost your minutes, and will gladly add them back to your my-comm-card.

If this is a brand new card with a full balance and you have entered your destination number and the number of minutes is different then what you expected at time of purchase, please choose the appropriate response below:
1. If you are NOT calling to a cell phone, please call my-comm-card customer support at 1-866-909-6624.
2. If you are calling to a cell phone, the rate and number of minutes may be different than advertised. The rates to cell phones are higher than land line rates. The rate to cell phones in an international country is approximately 2.5 times higher than the land line rate.

Due to international lines and call capacity we can only advise that you try your call again in 10 minutes. Most capacity issues are resolved within this time span. Please call customer service located in the email with your pin. If the problem continues to occur please fill out the form below.

This is the basic unit to record the length of your phone calls. Industry standard is one minute rounding, as in the case of your residential telephone services.